ADD A LISTING

Privacy Policy

Who we are

Down Under Equine Hub is an online directory connecting horse owners with equine service providers and suppliers.

Our website address is: www.downunderequinehub.com.au

What personal data we collect and why we collect it:
Accounts and listings

When you create an account or submit a listing on Down Under Equine Hub, we collect personal and business information you voluntarily provide. This may include your name, email address, business name, service details, location, and other listing content.

This information is used to:

  • create and manage user accounts
  • display listings within the directory
  • communicate with you about your account, listing, or subscription
  • administer the platform

Listings are publicly visible, and the information included in a listing is the responsibility of the listing owner.

Payments and subscriptions

If you purchase a paid listing or subscription, payments are processed securely through third-party payment providers, including Stripe.

We do not store full credit card or payment details on our servers. Payment providers may collect and process personal and financial information in accordance with their own privacy policies.

Media uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images displayed on the site.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience and last for up to one year.

If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, cookies are set to save your login information and screen display preferences. Login cookies typically last for two days, and screen preference cookies may last for up to one year. If you select “Remember Me”, your login may persist for up to two weeks.

If you edit or publish content, an additional cookie may be saved in your browser. This cookie contains no personal data and expires after one day.

Embedded content from other websites

Pages or listings on this site may include embedded content (for example videos, images, or articles). Embedded content from other websites behaves in the same way as if you had visited that website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with embedded content, including if you have an account and are logged in to that website.

Who we share your data with

We do not sell or trade personal information.

Your data may be shared with trusted third-party services only where necessary to operate the platform, including:

  • payment processors
  • email services
  • spam detection services

If you request a password reset, your IP address may be included in the reset email.

How long we retain your data

Comments and their metadata may be retained indefinitely to help recognise and approve follow-up comments automatically.

For registered users, we store the personal information provided in user profiles. Users can view, edit, or delete their personal information at any time (except usernames). Website administrators may also view and edit this information.

Listings and related account data may be retained for administrative, legal, or security purposes even after a listing expires or is cancelled.What rights you have over your data

If you have an account on this site or have left comments, you may request:

  • an exported file of the personal data we hold about you
  • deletion of personal data we hold about you

This does not include data we are required to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through automated spam detection services.

Some data may be processed outside Australia by third-party services used to operate the platform.

Contact

If you have questions about this Privacy Policy or how your data is handled, you can contact us via email info@downunderequinehub.com.au